Digital Health Conversations for healthcare teams
An AI simulation-based training programme for healthcare professionals: patient, family and team conversations about digitally enabled care, trust, privacy and workflow change.
EIT Health accreditation application in preparation
EIT Health · EIT Label framework
This programme is currently under development. Metaskills is preparing an application for EIT Health accreditation under the EIT Label framework. Accreditation has not yet been awarded.
The programme in numbers
Online and self-paced.
Suggested pace, not a deadline.
Each ends with simulations and feedback.
Planned range; up to three per module.
Who it is for
Patient-facing staff
Clinicians, nurses and everyone who explains digitally enabled care to patients and families.
Team leaders and coordinators
People who have to carry a team through a change in how work is done.
Service managers and administrators
Roles that sit between clinical work, process and technology.
Educators
Clinical educators and trainers designing communication teaching.
Why this programme exists
How you learn
Short theory
The model of the conversation and what good looks like in this context.
Knowledge check
A short check and a reflection prompt before you practise.
Up to three simulations
Conversations with an AI counterpart, repeated as many times as you need.
Structured feedback
Observable behaviour, named and explained - not one overall score.
Transfer task
Something to try in real work before the next module.
Final assessment
Simulations without hints, then a report and a personal development plan.
The five modules
Module 1 · 90 min
Foundations of communication in digital health
What changes in a conversation when part of the care is digital, and which habits stop working.
Module 2 · 120 min
Explaining digitally enabled care to patients and families
Making an unfamiliar process understandable without either over-simplifying it or burying the person in detail.
Module 3 · 120 min
Responding to resistance to digital workflow in teams
Working with colleagues who are not against the tool - they are against what it does to their day.
Module 4 · 120 min
Privacy, trust and ethical communication
Answering questions about data access and confidentiality honestly, without promising more than is true.
Module 5 · 150 min
Final simulation assessment and action planning
Full scenarios without hints, a performance report and a plan for what to work on next.
Example scenarios
A patient sceptical about a teleconsultation
They agreed to the appointment and clearly do not believe it counts as real care.
A family worried about who sees the record
A relative asks a direct question about data access and expects a direct answer.
A colleague working around the new process
The workflow is being bypassed, and the reason is not laziness.
Corrective feedback after a bypassed process
A conversation that has to change behaviour without turning into a reprimand.
Trust, privacy and resistance in one conversation
The integrated scenario, where all three pull in different directions.
Competencies and outcomes
Competency
Stakeholder engagement and interdisciplinary skills
Adapting the message to who is in front of you - patient, family, colleague, manager.
Competency
Leadership
Leading a team through a change in how care is delivered.
Competency
Digital health
Explaining digitally enabled care accurately and responsibly.
Outcome
Adapt messaging by audience
Say the same true thing in the way each audience can act on.
Outcome
Conduct difficult healthcare conversations
Stay clear and honest when the other person is anxious, angry or unconvinced.
Outcome
Communicate responsibly about data
Answer privacy and confidentiality questions without overpromising.
What does it look like? performance
How it is delivered
Online, self-paced
The core format. No advanced technical knowledge required.
Optional live sessions
Onboarding at the start and a debrief at the end, if your organisation wants them.
Organisational cohorts
A group from one organisation going through the programme together.
Who builds the programme
The evidence behind the programme
Healthcare pilots in Spain - 117 participants
Deployment lessons from five sites. This is evidence about running simulation training in healthcare, not an evaluation of this syllabus.
Healthcare pilots in Spain - 117 participantsHow behaviour becomes a competency profile
The assessment logic used in the simulations, described in full.
How behaviour becomes a competency profileResearch & Evidence
Everything we have published, with sources and limitations stated.
Research & EvidenceQuestions before you enrol
Is the programme self-paced?+
Do I need a VR headset?+
What language is it in?+
Who is it for?+
How is my performance assessed?+
What does the accreditation status mean?+
The programme is coming soon
Leave your details and we will tell you when enrolment opens. No date is set yet - when it is, you will hear it from us before it appears on the site.