Case study
Scaling repeatable conversation practice at Rossmann
How a large retail organisation uses Metaskills to make practice available beyond one-off workshops.
The project in numbers
Business need
Distributed workforce
Standardisation
Repeatability
Difficult conversations
The solution
Modules used
Web / VR
Rollout model
Trainer and self-practice mix
Engagement and usage
The outcome
Quantitative KPI
Qualitative insight
What expanded after the pilot
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