Say the difficult part and keep the working relationship
Feedback between colleagues has no authority behind it. Here you practise it with an AI avatar that answers back, and see what your words did after each attempt.
When this module helps
A sample conversation
You open the conversation
You ask your colleague for a moment and name the topic, without a long warm-up and without softening it into nothing.
You describe what happened
You give one concrete situation: what was said or done, and what it meant for the rest of the team.
The avatar pushes back
Your colleague disagrees, points to their own workload or asks why you are raising this now.
You close with an agreement
You settle what changes and when you will come back to it, and the transcript with the criteria appears straight after.
What you practise
Structuring a feedback conversation
You open the conversation, describe the situation, check the other side's view and agree what happens next, instead of improvising under stress.
Active listening
You practise asking questions, paraphrasing and checking whether you understood correctly, so the other person feels heard before you move on.
Naming behaviours, not judging personality
You describe what was said or done and what effect it had, instead of labelling character. The conversation stays with facts, not accusations.
Managing emotions
You practise staying calm when the conversation gets tense: recognising your own reaction, keeping the tone steady and returning to the point.
Responding to resistance
The avatar can deny, argue or shift the blame. You practise a response that does not escalate the conflict and does not withdraw your message.
Closing with next steps
You end with a clear agreement: what changes, who does what and when you come back to it. The conversation leads to action, not only to relief.
What you get after each conversation
Clarity of the message
You see whether your colleague could tell what you were actually asking for, or whether the point stayed buried in polite phrasing.
Concrete examples
The transcript shows whether you described one real situation or spoke in generalisations that are easy to deny or explain away.
Space for the other person
You see how much of the conversation was yours, whether you asked questions and whether you checked what your colleague actually thought.
How the conversation ended
The summary shows whether you left with something agreed, and where a different sentence would have worked better than the one you used.
Delivery formats
Web simulation
You hold the conversation in a browser, with no headset required. A low-barrier way to try a scenario and to repeat it whenever there is time.
VR simulation
The same scenario in a headset: you stand in the room with the avatar. The higher pressure brings the practice closer to a real conversation.
Blended learning
You practise in simulations between workshop or coaching sessions, and the results of those conversations become material to discuss with a trainer.
Enterprise path
A rollout across the organisation: scenarios adjusted to your context, access for many teams and results that can feed the Digital Twin profile.
Who it is for
Managers
If you give feedback to your team, you can rehearse the hardest cases here first: recurring behaviour, appraisals, conversations you keep postponing.
Team leaders
You lead people day to day, often without formal authority. Here you practise addressing missed commitments, conflict and the tone within the team.
HR / L&D
You roll the module out across teams, set one shared feedback standard and use the results to see where communication support is needed.
Project teams
Peer-to-peer feedback with no manager in the middle: deadlines, quality of handovers and cooperation after a difficult project.
Where to go next
Research & Evidence
Publications, validation pilots and ongoing R&D - with sources stated.
See the evidenceCustomer stories
How organisations use Metaskills across leadership, sales and healthcare.
See customer storiesTry this module with your team
Tell us which conversations your people find hardest and we will show the closest scenario.